Return & Refund Policy

At ZOHASH TRENDZ, customer satisfaction is our top priority. We are committed to providing quality products and a hassle-free shopping experience.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To qualify for a return:

• The product must be unused, unworn, and in its original condition.

• All original packaging, tags, manuals, and accessories must be included.

• Proof of purchase (Order ID or receipt) is required.

Returns requested after 7 days of delivery may not be accepted.

Incorrect, Damaged, or Defective Products

We take full responsibility if you receive:

• An incorrect product.

• A damaged product.

• A defective product.

Although such cases are rare, we are committed to resolving them quickly and professionally.

How to Report

Please report the issue within 48 hours of receiving your order by contacting us through:

WhatsApp: +92 300 9819150
Email: support@zohashtrendz.store

Please provide:

• Your Order ID.

• Clear photos or a short video of the received product.

• Photos of the product packaging.

• A clear photo of the shipping label.

Failure to report within 48 hours may affect your eligibility for replacement or refund.

Resolution Process

Once your claim is verified:

• We will arrange a return pickup where applicable.

• A replacement product will be dispatched at no additional cost.

• No extra charges will be applied for the replacement product, courier, or packing.

• If the returned product confirms the reported issue, the replacement will be processed within 24 business hours, subject to stock availability.

• If the product is no longer available, a full refund will be issued.

Customers are requested to pack the returned item securely to prevent any damage during transit.

How to Start a Return

To initiate a return, contact us through:

WhatsApp: +92 300 9819150
Email: support@zohashtrendz.store

Please do not send any product back without receiving return instructions from our support team.

Non-Returnable Items

The following items are not eligible for return unless received damaged or incorrect:

• Personal care and hygiene products once opened or used.

• Customized or personalized products.

• Perishable goods.

• Gift cards.

• Clearance or sale items.

• Products damaged due to misuse, negligence, or unauthorized repairs.

Exchanges

If you wish to exchange a product for another item, please contact our support team. Exchanges are subject to product availability.

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval status.

If approved:

• Refunds are processed within 7–10 business days.

• Online payments will be refunded through the original payment method.

• Cash on Delivery (COD) orders will be refunded via bank transfer or another mutually agreed payment method.

If your refund has not been received within 15 business days after approval, please contact us.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support.

Orders that have already been shipped cannot be cancelled and will follow the return policy after delivery.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

WhatsApp: +92 300 9819150
Email: support@zohashtrendz.store

We appreciate your trust in ZOHASH TRENDZ and are committed to providing a reliable and transparent shopping experience.